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Policy · v11

Terms & Conditions

Effective 6 November 2026 · Your contract with tee-time.uk.

These Terms & Conditions ("Terms") govern your use of the tee-time.uk website, mobile-web app, and related services (together, the "Service"), operated by Bednal Limited (company number 12582198, registered in England and Wales) ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

These Terms should be read alongside our Privacy Policy and our Acceptable Use Policy. Where any conflict arises with this document, this document prevails for the subject matter it governs.

1. Definitions

2. About this agreement

These Terms form a legally binding agreement between you and us. We may update them from time to time. Material changes will be flagged on the Service before they take effect. The "Effective" date at the top of this page tells you when the current version began to apply.

If you continue to use the Service after a material change, you are agreeing to the new version. If you do not agree, you must stop using the Service.

3. Eligibility

To use the Service, you must:

  1. Be at least 18 years old;
  2. Be resident in the United Kingdom (the Service targets UK golf clubs and may not be appropriate for use elsewhere);
  3. Have the legal capacity to enter into this agreement; and
  4. Not be barred from receiving the Service under applicable law.

4. Your Account and security

  1. You create an Account by providing your name and email. You sign in using a device passkey (a WebAuthn credential bound to your device biometric or PIN) or, where available, a connected Google or Apple account. We do not store passwords for your Account.
  2. We also require a UK mobile phone number — either at sign-up (for passkey sign-ups) or before your first Booking (for Google or Apple sign-ups). Clubs need this number to contact you about the Booking; we will not allow a Booking to proceed without one.
  3. You are responsible for keeping your device(s) and associated passkeys secure. Anyone who can unlock your device using your biometric or PIN can also sign in to your Account.
  4. You may register additional passkeys on additional devices via the Account screen. You may remove any of them at any time. If you lose access to all your passkeys, you may need to re-register from a fresh device using your email.
  5. You must keep your profile data — particularly name, email, and phone — accurate. Clubs receive this data to complete the Visitor Booking and will use it to contact you if necessary (for example, weather cancellations).
  6. Your tee-time handicap. We calculate a "tee-time handicap" from the rounds you record on scorecards in the Service, using World Handicap System maths. It is our own estimate: it is not an official World Handicap System (WHS) Handicap Index, and it is not issued or checked by England Golf, any other national association or any Club. You cannot edit it. It changes when the rounds you record change, when a course rating or slope for a round you have played is added or corrected, or when we improve the calculation. If you entered a handicap before we started calculating one, we keep that figure, read-only, and use it in place of your tee-time handicap until you have recorded enough rounds. Where a Club's booking system asks for a handicap, we send your tee-time handicap (or that earlier figure). Clubs and competitions that need an official handicap may not accept it.

5. What the Service does and does not do

  1. We aggregate publicly-available tee-time availability from third-party Clubs' booking systems and present it to you in a single interface. We read the same publicly-accessible visitor booking endpoints that the Club already exposes to walk-up bookers; we do not access any members-only or restricted areas.
  2. When you select a slot, we attempt to reserve it on your behalf by completing the Club's standard public visitor booking flow using your profile data. The Club, not us, is the supplier of the tee time.
  3. Unless clause 5.8 or 5.9 applies, the Service is free to use. We do not take payment for green fees at Clubs that book through their own systems: the green fee (if any) is paid to the Club, at the Club or on the Club's own payment page. Where a Club takes payment through the Service, the price and payment terms are shown before you pay.
  4. We do not guarantee that an availability listing reflects real-time inventory. Slots may have been booked by another party between our last refresh and your selection. If a Booking cannot be completed, we will tell you and you may try again.
  5. We do not guarantee successful Bookings. Booking failures can occur because: a slot was taken in the moments before your tap; a Club's booking system was down; the Club's flow changed shape and our software did not yet account for it; the Club refused the Booking; or for other reasons outside our control. Where we know the outcome is ambiguous (for example, the Club's confirmation page did not parse), we will mark the Booking as "Unverified" and ask you to verify it directly with the Club.
  6. Club takedown requests. If you are a Club and you would prefer the Service not to interact with your visitor booking system, please contact support@tee-time.uk. We will, in good faith, remove your Club from the Service.
  7. Social features. The Service includes opt-in social features — for example, posting an "open tee time" so other users can join your game, posting that you're looking for a game, leaving a review of a Club, or following other golfers. Social features are off by default; you may enable them on the Account screen. When you enable them:
    1. Information you choose to share — your name, optional profile photo, home club, handicap (clause 4.6), and the contents of any post or review — becomes visible to other users of the Service in the scope of the feature you used.
    2. You may receive in-app, email, or (if you separately opt in) web-push notifications when other users interact with your posts. You can adjust or revoke these at any time.
    3. We do not guarantee that any open tee time will be filled, that any post will be seen, or that you will be matched with any particular user.
    4. You can disable social features at any time. Posts and reviews you have already published remain visible until you delete them or close your Account, except "looking for a game" posts and pending invites, which end when you disable social features.
    5. Your use of the social features is also governed by the Acceptable Use Policy, which sets the rules for what you may post and how you may interact with other users.
    6. When you join an open tee time, you normally book your own place through the Service and pay for it like any other Booking, including any booking fee under clause 5.8; the host's Booking does not cover you. Where the Club's tee sheet runs on the Service (rather than on the Club's own booking system, as in clause 5.3) and the host has booked several places, the host may offer you one of those places instead; any payment between you and the host is a matter for the two of you.
    7. When you post that you're looking for a game, golfers hosting a game that matches your dates, area and handicap range can see your post and invite you to play. They see your name, profile photo, home club and handicap, but never your location (see our Privacy Policy, clause 6.7). You can accept or decline an invite, and close your post at any time.
    8. Reporting and moderation. You can report another user from their profile, post or "looking for a game" post. Reporting also blocks that user unless you choose otherwise. We review every report and never tell the person you report who reported them. Content that several people report may be hidden while we look at it. If you break the Acceptable Use Policy, we may hide your content or pause your access to social features; a pause does not stop you making or managing Bookings. You can ask us to review a decision by emailing support@tee-time.uk.
  8. Booking fee and credits.
    1. We may charge a booking fee for each Booking you make in the Service's main app. Where a booking fee applies, its amount, or the credit it will use, is shown next to the Book button before you book. No booking fee applies to bookings made through a Club's own website widget, or at Clubs that take payment through the Service. We may also waive the booking fee for particular Accounts at our discretion. If you have tee-time Plus, a booking-fee waiver may pay the booking fee instead (clause 5.9.13).
    2. The booking fee pays for our service: finding the tee time and completing the Club's booking process for you. It is not part of the green fee and is not passed to the Club. Green fees are paid to the Club.
    3. All prices include VAT at the standard rate. The seller is Bednal Limited, company number 12582198, VAT registration number 385708067. We email a VAT receipt for every booking fee and credit purchase, and list them under Account → Payments.
    4. To pay booking fees you save a payment card. Where your device offers them, you can save a card held in Apple Pay or Google Pay instead of typing its details. Your card is held by our payment provider, Stripe; we keep only its brand, last four digits and expiry date, and whether it is held in Apple Pay or Google Pay. By saving a card you authorise us to charge it the booking fee shown for each Booking you ask us to make, without asking you to enter the card again. If your saved card is held in Apple Pay or Google Pay, you confirm each purchase of booking credits (clause 5.8.6) in Apple Pay or Google Pay. You can replace or remove the card at any time under Account → Payments.
    5. When you tap Book, we reserve the booking fee on your card before we contact the Club. We take it when the Club accepts the Booking, when we have submitted the Booking and are waiting for the Club to confirm it ("Unverified"), or when the Club is holding the slot for you to pay ("Payment due"). If the Booking definitely fails, we release the reservation and you are not charged. If your card is declined or your bank asks you to confirm the payment, we do not contact the Club until the fee is reserved.
    6. You can buy booking credits in bundles. One credit pays the booking fee for one Booking, and credits are used before your card. A credit used on a Booking that definitely fails is returned to your balance. Credits have no cash value, cannot be transferred, and end when your Account is closed. Promotional credits are used first, those expiring soonest first, then other credits.
    7. Where we offer your first Booking free, the Book button says so and we pay that booking fee with a free credit.
    8. The booking fee pays for a service that is complete once the Booking has been made, so it is not refunded if you or the Club later cancel the Booking, or if you do not turn up. If something went wrong on our side (for example, a Booking we told you was made that the Club has no record of), contact support@tee-time.uk and we will return the fee to you as a credit.
    9. You ask us to perform the booking service straight away when you tap Book, and you agree that once the Booking has been made the service is fully performed and you lose your right to cancel that service under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel a credit bundle within 14 days of buying it by contacting support@tee-time.uk; we will refund the price of the credits you have not used.
    10. We may change the booking fee or bundle prices. A change never affects a Booking already made or credits already bought: each credit still pays for one Booking.
    11. If you dispute a booking fee with your bank instead of contacting us, we may suspend your ability to make paid Bookings while the dispute is open.
    12. Referral credits. You can share your personal invite link from Account. If someone creates a new Account through your link and their first booking fee or credit bundle payment is taken (not just reserved), we add 3 booking credits to your Account. Each new Account earns this once, and only for the Account that invited it. We do not give referral credits for inviting yourself or an Account that shares your email address, phone number or payment card, and we may limit how many referral credits one Account can earn in a month. Referral credits are booking credits as described in clause 5.8.6: they have no cash value and are not removed if the payment is later refunded, unless the referral was not genuine.
    13. Promotional credits. We may give booking credits free of charge through a promotion code or campaign. Promotional credits are booking credits as described in clause 5.8.6, except that they are free, are used before your other credits, and expire on the date shown under Account → Payments, if any; unused promotional credits are removed on that date. Each promotion can be used once per person, whichever Account they use. We may end a promotion at any time; credits already given stay on your Account until they expire. We may remove unused promotional credits obtained in breach of these Terms, for example by using more than one Account. Promotional credits have no cash value and cannot be transferred, sold or exchanged.
  9. tee-time Plus.
    1. tee-time Plus ("Plus") is an optional paid subscription that adds features to the Service, as described on the Plus page. Booking, search and the other features in this clause 5 stay available without Plus.
    2. Price. Plus costs £5.99 a month or £49.99 a year, including VAT. If your Account was created before Plus launched, the annual plan costs you a founding price of £39.99 a year instead, which applies for as long as that subscription continues without a break. The price that applies to you is shown before you subscribe and in your confirmation email.
    3. Free trial. If you have never subscribed to Plus before, we may offer a free trial (normally 7 days). We take your card details when the trial starts and charge nothing until it ends. We email you before the trial ends. If you do not cancel before then, your subscription continues and we charge the price shown. Each person may have one free trial only.
    4. Free Plus. We may give you Plus free for a period, for example as a founding member or as a goodwill gesture. If you subscribe while you have free Plus, your first payment is taken when the free period ends. We tell you that date before you subscribe and email you a few days before it.
    5. Automatic renewal. Your subscription renews automatically at the end of each month or year, and we charge your card the price then in force, until you cancel. Before each annual renewal we email you about 14 days ahead with the date and the price. On a monthly plan we send you the same reminder at least every six months.
    6. Cancelling. You can cancel at any time in Account → Plus, in one step, or on the billing page linked from there. Unless clause 5.9.7 applies, Plus then continues until the end of the period you have paid for and you are not charged again. We do not refund part of a period.
    7. Your 14-day right to cancel. You may cancel and get a refund within 14 days of: (a) your first payment, including the first payment after a free trial or a period of free Plus; (b) each annual renewal payment; and (c) a payment that moves you onto an annual plan. Use "Cancel and refund" in Account → Plus, or contact support@tee-time.uk. Plus ends straight away and we refund that payment to the card you paid with, normally within 14 days, less anything already refunded and less the waiver value for each booking-fee waiver (clause 5.9.13) your subscription used in the period that payment covers. The waiver value is £1.99 unless a different amount was shown when you subscribed. It is fixed when your subscription starts and does not change while that subscription continues. We count a waiver only if its Booking had been made when you asked (confirmed by the Club, or "Unverified"), even if it was later cancelled. We do not count waivers that came back to you under clause 5.9.13.5, waivers on a Booking still waiting for you to pay the Club ("Payment due"), or waivers from free Plus. We work out the refund when you ask, and it is never less than zero. We deduct for waivers only if you started that subscription under a version of these Terms that includes clause 5.9.13. If the payment is disputed with your bank, or refunded another way while we process your request, we may need to handle your refund by hand and will contact you. When you subscribed you asked for Plus to start straight away and agreed that, if you cancel within 14 days, you get a refund minus what you have used. Booking-fee waivers are the only part of Plus that is used up.
    8. Failed payments. If a payment fails, we and our payment provider will try again over the following days and email you. Plus continues for up to 7 days after a failed renewal. If the payment still has not been taken by then, Plus ends.
    9. Changes to Plus and its price. We may change the price of Plus or what it includes. We will email you at least 30 days before a price increase applies to your subscription, and you can cancel before it applies without paying the new price. A change never affects a period you have already paid for.
    10. Ending Plus ourselves. We may end your Plus subscription if you seriously or repeatedly breach these Terms. If we end it for any other reason, we will refund the unused part of the period you have paid for; our support team arranges this.
    11. Closing your Account. If you delete your Account, we cancel Plus straight away. If you are within a 14-day period under clause 5.9.7, we refund you as described there; otherwise we do not refund the rest of the period. Restoring your Account does not restart Plus or any free Plus you had.
    12. Receipts and records. We email you a VAT receipt for every Plus payment and keep records of your Plus payments and refunds as described in our Privacy Policy.
    13. Booking-fee waivers. A booking-fee waiver pays the booking fee under clause 5.8 for one Booking, so you pay nothing for it.
      1. How many you get. A subscription gives you 12 waivers for each year of an annual plan, all available from the start of that year, or 1 waiver for each month of a monthly plan, except as clause 5.9.13.2 says. Free Plus (clause 5.9.4) gives you 1 waiver each calendar month (UK time) while it lasts. Waivers you do not use in a year or month do not carry over.
      2. When a subscription gives none. A subscription gives no waivers during a free trial, while your first payment is waiting for a period of free Plus to end, while a payment is overdue (clause 5.9.8), or once you have asked for a refund under clause 5.9.7. At those times, if you have free Plus, you get its 1 waiver a month instead.
      3. No doubling up. While your subscription is giving waivers, free Plus gives you none, even after you have used all of the subscription's waivers for that year or month. If we switch Plus off for everyone, a subscription you are paying for keeps giving waivers, but free Plus gives none while Plus is switched off.
      4. Using a waiver. Where a booking fee would otherwise apply under clause 5.8.1 and you have a waiver left, the Book button says "Free with Plus", and the Booking uses a waiver before your booking credits or your card. If no booking fee applies, or we have waived it for your Account, no waiver is used.
      5. When a waiver comes back. A waiver used on a Booking that definitely fails, or on a Booking the Club was holding for you to pay ("Payment due") that we cancel because the payment was not confirmed in time, goes back to the year or month it came from. If that year or month has already ended, it can no longer be used. A waiver is not returned if you or the Club cancel the Booking later, or if you do not turn up. If something went wrong on our side with a Booking that used a waiver (for example, a Booking we told you was made that the Club has no record of), contact support@tee-time.uk and we will give the waiver back in the same way.
      6. What waivers are worth. Waivers have no cash value, cannot be transferred or exchanged for credits, and end when your Plus ends or you close your Account. Clause 5.9.7 explains how waivers you have used affect a refund.
  10. Lessons. When you book a lesson through the Service, the coach named on the booking, or the club where the coach says so, provides the lesson and is the seller. We act as their booking agent: we take the payment on their behalf through our payment provider and pass it to them, less our commission. Your contract for the lesson is with the seller. You can cancel or move a lesson in the app up to 24 hours before it starts and, if you paid online, get a full refund. After that, contact the club. A coach or the club may cancel a lesson at any time and will refund what you paid online in full or in part. Junior lessons must be booked by a parent or guardian, who confirms they agree to the club's arrangements for junior lessons.
  11. Reciprocal rights. Reciprocal rights are agreed between clubs. The club you visit sets the price, the number of rounds and guests, and the days and times, as shown before you book, and you pay that club for your round. Rights end when your membership ends, when you stop sharing it, or when the clubs pause or end their agreement; bookings already made are then up to the club you booked.

6. Your responsibilities

  1. Accurate data. Profile data you provide must be accurate. Submitting another person's data, or fictitious data, is a breach of these Terms.
  2. One Account per person. You may not maintain multiple Accounts or share an Account with another person.
  3. Show up or cancel. A confirmed Booking is your commitment to the Club. If you cannot attend, you must cancel through the Club according to that Club's cancellation policy. Repeated no-shows may cause Clubs to refuse future Bookings.
  4. Acceptable use. You must use the Service in line with our Acceptable Use Policy. In particular, you must not use the Service to book tee times you do not intend to play, to resell or speculate on slots, or to harass any Club or other user.

7. Cancellations, no-shows, and refunds

  1. The cancellation policy that applies to a Booking is the Club's, not ours. We display the Club's policy where we can read it from the Club's site; you are responsible for confirming the policy directly with the Club.
  2. Green fees are paid to the Club, and refunds of green fees are between you and the Club, except where you paid a Club through the Service. Where a Club charges a no-show or late-cancellation fee, that fee is between you and the Club. Booking fees and credits are covered by clause 5.8, and tee-time Plus by clause 5.9.
  3. You can cancel any Booking through the Service if the Club's booking system supports it; otherwise you must cancel directly with the Club.

8. Your Content

  1. You retain ownership of any reviews, social posts, or other Content you submit to the Service. By submitting Content you grant us a worldwide, non-exclusive, royalty-free licence to host, display, and make that Content available to other users of the Service, for the purpose of operating the Service.
  2. You must have the right to submit any Content you submit. You must not submit Content that is defamatory, harassing, hateful, infringing, or otherwise unlawful (see the Acceptable Use Policy).
  3. We may remove or refuse to display Content that breaches these Terms, the Acceptable Use Policy, or applicable law. We will tell you when we do so unless doing so would be unlawful or unsafe.

9. Intellectual property

  1. The Service itself, including all original software, designs, and brand assets, is owned by Bednal Limited or its licensors.
  2. Tee-time data and Club information are sourced from the Clubs' publicly-available booking systems. Trademarks of the Clubs and their booking platforms remain the property of their respective owners.
  3. You may not copy, scrape, crawl, frame, or otherwise reproduce the Service or its data other than as expressly permitted by these Terms.

10. Disclaimers

  1. The Service is provided "as is" and "as available". We make no warranty that it will be uninterrupted, error-free, or that the data shown is accurate or current at the moment you act on it.
  2. We are not responsible for the conduct of any Club or the quality of any tee time you take. Disputes about the round itself — green fees, course condition, restaurant, weather, group composition — are between you and the Club.
  3. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.

11. Limitation of liability

  1. Subject to clause 10.3, our total liability to you in connection with the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to £100.
  2. We are not liable for indirect, consequential, or special losses, or for loss of profits, loss of business, loss of opportunity, or loss of data.
  3. You acknowledge that the limitations in this clause are reasonable given the nature of the Service. Nothing in this clause limits your statutory rights as a consumer.

12. Indemnity

You agree to indemnify us against any third-party claims arising from your breach of these Terms, your Content, or your use of the Service in a way that breaches the Acceptable Use Policy or applicable law.

13. Suspension and termination

  1. We may suspend or terminate your Account if you breach these Terms or the Acceptable Use Policy, or if applicable law requires it. Where it is reasonable to do so, we will give you notice and a chance to put things right.
  2. You can close your Account at any time from the Account screen. Closing your Account does not by itself cancel existing Bookings — you remain responsible for honouring those (or cancelling them with the relevant Club).
  3. Provisions of these Terms that by their nature should survive termination — including clauses 8 (licence), 9, 10, 11, 12, and 14 — survive termination.

14. Privacy

How we handle your personal data is set out in our Privacy Policy. By using the Service you consent to that processing as described in the Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be flagged in-app or by email before they take effect. The current Effective date is shown at the top of this page.

16. Governing law and dispute resolution

  1. These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales.
  2. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of these Terms, except that, if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

17. Contact

If you have questions about these Terms, please contact us at support@tee-time.uk or by post at:

Bednal Limited (company number 12582198) Unit 4 Clifford Court, Cooper Way, Carlisle, England, CA3 0JG